Our Office Policies
Cancellation and No-Show Policy
Patients who arrive more than 15 minutes late for a scheduled appointment may be asked to reschedule the appointment or wait for an open appointment time on that day’s schedule. The physician may work the patient in but this is at the discretion of the physician.
Patients shall call at least one (1) business day (8 business hours) in advance if unable to keep a scheduled appointment time or the practice will consider the patient a “no-show.”
In accordance with our practice guidelines, a patient may be discharged from the practice for 3 or more “no-shows” for scheduled appointments.
What to Expect During Your Visit
For your first visit to Luna Eye Surgery, we ask that you call ahead as soon as you can to your previous eye care provider’s office and request medical records to be sent to Luna Eye Surgery for review. This will help us understand the reason for your visit, gather crucial medical and ophthalmic history, and provide continuity of care. If you had any imaging tests done at the previous eye care provider’s office, it is helpful to request those sent to our office for our review as well.
Your visit will start with the check-in process. As a new patient, we will be verifying your insurance information, scanning your identification and insurance cards, and asking you to sign and acknowledge our office policies. Co-payment is expected on the day of your appointment.
One of our technicians will then get started with the exam, which involves checking your glasses, your vision, doing preliminary testing, and any imaging testing that may be required depending on the reason for the visit.
You will then see the physician, who will examine your eyes, explain to you your diagnoses and any plans of action. You will also have the opportunity to ask your questions and ensure you have a thorough understanding of your eye health. Depending on the plan, you may be checking out for a follow-up appointment, or you may receive a phone call from one of our staff to schedule a procedure or surgery.
Please bring with you on the day of your visit:
Your identification and health insurance cards
Your current glasses
A good pair of sunglasses
Any over-the-counter or prescription eye drops you use
A list of current medications, allergies, and prior surgeries
A driver if necessary, as your eyes may be dilated for the examination
Any medical records or other relevant information